Hassle-Free Returns and Refunds
Our Commitment to Your Satisfaction
At That Print Place Ltd, we understand that sometimes things don’t go as planned. That’s why we offer a straightforward and transparent returns and refunds policy to ensure your peace of mind.
Refund Policy
If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order. To be eligible for a refund, the item must be unused and in the same condition that you received it. Please include the original receipt or proof of purchase.
Return Conditions
To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We will provide you with instructions on how to return your item. Returns must be made within 30 days of receiving your order.
Procedure
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Get in Touch
If you have any questions about our returns and refunds policy, please don’t hesitate to contact us. Our customer service team is here to help you.
Phone
(255) 352-6258
Address
1234 Divi St. #1000
San Francisco, CA 94220
Refunds and Returns FAQs
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our support team to initiate a return.
How do I request a refund?
To request a refund, please fill out our online refund form or contact our customer service team with your order details. Refunds are processed within 5-7 business days.
Are there any items that cannot be returned?
Custom printed items and personalized products cannot be returned unless they are defective or damaged. Please review your order carefully before finalizing your purchase.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately with photos of the damage and your order number. We will arrange for a replacement or a refund as per your preference.
Can I exchange an item?
Yes, exchanges are possible within 30 days of purchase. The item must be in its original condition. Contact our support team to arrange an exchange.
How long does it take to process a return?
Once we receive your returned item, it takes 3-5 business days to process the return and issue a refund. You will receive a confirmation email once the process is complete.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. In such cases, we will cover the return shipping costs.
What if my refund is late or missing?
If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company first. If you still have issues, contact our customer service team for assistance.
Can I return an item bought on sale?
Yes, sale items can be returned within the same 30-day period as regular-priced items, provided they are in original condition and packaging.