Refunds & Returns Policy

We take pride in delivering high-quality, custom-printed products tailored to your approved specifications. Please read our Refunds and Returns Policy carefully before placing an order.

Bespoke Products – No General Returns

All of our products are custom-made based on artwork that is supplied and approved by the customer prior to printing. As such:

• Every order is bespoke and made to order.

• We cannot offer refunds, returns, or exchanges on the basis of customer-supplied artwork quality, layout, or content once it has been approved.

• It is the customer’s responsibility to ensure all artwork is correct, high-resolution, and print-ready before approval.

Poor-Quality Artwork Disclaimer

We are not liable for:

• Pixelation, blurriness, or color shifts caused by low-resolution or improperly formatted artwork files.

• Any design or typographical errors present in artwork approved by the customer.

Our team may flag obvious issues, but final responsibility for artwork quality lies with the customer.

Returns Due to Transit Damage

We only accept returns or offer refunds in the event of physical damage sustained during shipping. If your order arrives damaged:

1. Contact us within 24 Hours of receiving your item.

2. Provide clear photographs of both the damaged product and the packaging.

3. All claims will be reviewed and vetted before a return or refund is approved.

4. If approved, a replacement or refund will be issued as appropriate.

How to Submit a Return Request

Please email info@thatprintplace.co.uk with:

• Your order number

• A description of the issue

• Supporting photos if applicable

Our team will respond within 2 business days with next steps.